Request data deletion
You can request deletion of your OmniPaws account and the personal data we hold about you at any time — including data associated with the WhatsApp integration. We act on requests within 30 days.
How to request deletion
Choose either method. Both are reviewed by a person, and we verify your identity before deleting anything.
Option 1 — Email us (fastest)
Send a message to omnipaws.ai@gmail.com with the subject "Data deletion request". Include the email address and/or WhatsApp number linked to your account so we can locate it.
Option 2 — Contact form
Use the form on our Contact page and tell us you want your data deleted. We will confirm the request by reply email before proceeding.
What we delete
- Your account profile and login credentials.
- Conversation transcripts handled through WhatsApp, Instagram DMs, and other connected channels.
- Workflow, configuration, and integration settings, including revoked API tokens.
- Any backups containing your personal data, on the next scheduled purge.
What we keep (and why)
We retain a minimal set of records strictly as required to comply with law, prevent fraud, or resolve disputes — for example, invoices for paid plans and security audit logs. These are kept only as long as necessary and are not used for any other purpose.
About data on Meta / WhatsApp
Messages you exchange over WhatsApp are also processed by Meta. Deleting your data from OmniPaws does not remove copies Meta may retain under its own policies. To manage or delete your WhatsApp account and its data, see Meta's Privacy Policy and account-deletion options.
Timeline
We acknowledge requests within 5 business days and complete deletion within 30 days, unless a short extension is needed for technical or legal reasons (in which case we will tell you).
Questions
Email omnipaws.ai@gmail.com or message us on WhatsApp at +852 6575 7836. See also our Privacy Policy and Terms of Service.